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2nd Line Support Engineer

Swindon, United Kingdom

Permanent
£20000 - £25000 per annum, Benefits: 20% bonus +, pension

Linux | Unix | SQL | 2nd Line Support | Second Line Support | Support | SLA | Customer Service

I'm working with a Fintech in the Swindon area, supporting their search for a 2nd Line Support Engineer to work hand in hand with external and internal customers and clients on a shift rota. 

They're looking for someone to:
  • Meeting SLA levels
  • Working closely with 1st and 3rd line to take ownership or escalate issues minimising issues. 
  • Show good customer service with external and internal users.
They're looking for someone with:
  • SQL - experience in writing and using SQL queries
  • Linux/Unix
  • Experience meeting SLA's tasks
  • basic ITIL practice awareness

The role offers a salary up to £25k with great benefits including 20% shift allowance covering a 4 days on 4 days off 12 hour shift rota.

If this sounds like something you'd be interested in, get in touch or send a CV to Robni/shaw@opusrs.com

Linux | Unix | SQL | 2nd Line Support | Second Line Support | Support | SLA | Customer Service

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